---
title: "Connections History"
description: "See what a client (line) watched, from which IPs, countries and apps, and spot shared accounts across all the lines of a reseller."
---

> [!NOTE]
> New in Xtream AI 2.5.0.

[Live Connections](/docs/live-connections) only shows what is playing right now. When a customer says "it did not work last night", or when you suspect that one account is shared by many people, you need the past. **Connections** shows the viewing history: sessions, watch time, IPs, countries, apps and the most watched content, for the last 24 hours, 7 days or 30 days.

There are two views:

- **One client (line)**: on the client page. Administrators and resellers have it.
- **All the lines of a reseller**: in the reseller's **Logs**. It covers the reseller and their direct sub-resellers.

## Who can see it

- Administrators: on every client page.
- Resellers: their group needs **Can View Live Connections**. See [Member Groups](/docs/member-groups).

## See the history of one client

1. Open the client from **Clients** > **Overview**. See [Edit a Client](/docs/edit-a-client).
2. Scroll down to **Connections** ("Streaming sessions of this line").
3. Choose the range: **24h**, **7d** or **30d**.

You see:

- **Sessions**, with the change against the previous period (for example "▲ +12% vs previous 7 days").
- **Unique IPs**: the different networks the line used. A line used at home shows 1 or 2 IPs.
- **Countries** and the top country.
- **Watch time**, with the average per session.
- Two charts, **Sessions** and **Unique IPs**, per hour or per day. The last bar has a `*`: the current hour or today, so far.
- The rankings **Countries**, **Apps & devices** and **Top content**.
- **Recent sessions**: **Date**, **Content**, **IP**, **Country**, **App / device**, **Format** and **Duration**. Use the search box to find a channel or an exact IP.

**Live connections →** at the top opens [Live Connections](/docs/live-connections) for this client.

## See all the lines of a reseller

Resellers use this view to watch their whole business.

1. In the menu, open **Logs**. The **Connections** tab ("All my lines") opens first.
2. In **Reseller**, choose **All (mine + sub-resellers)**, only your own lines (mine only), or one sub-reseller.
3. Choose **24h**, **7d** or **30d**.

You see **Sessions**, **Unique IPs**, **Active lines** (with the number of lines with no activity) and **Lines with 5+ IPs**. The ranking **Lines with most IPs** lists the lines used from the most networks. The **Recent sessions** table adds a **Line** column, and you can search by line, content or exact IP.

The totals are updated every few minutes. The header shows "data up to HH:MM".

> [!TIP]
> Many IPs in several countries on one line usually means the credentials are shared or resold. Check **Lines with most IPs** first, then open the line to see its sessions.

## Common problems

- **"No streaming activity in the last 7 days"**: the client did not watch anything in that range. Try **30d**, and check that the line is enabled and has bouquets.
- **"This range is too much data for this account right now."**: lines with a very large number of sessions (for example restreamers) can be too heavy for long ranges. Use **24h**, or choose one sub-reseller in the filter.
- **"Connection history is not available on this engine version."**: the engine on your main server does not keep this history. Live connections still work. See [Update the Engine](/docs/update-the-engine).
- **The Connections section or tab is missing** (reseller): your group does not have **Can View Live Connections**.

## Related

- [Live Connections](/docs/live-connections)
- [Edit a Client](/docs/edit-a-client)
- [Member Groups](/docs/member-groups)
- [Update the Engine](/docs/update-the-engine)