---
title: "Create a Client"
description: "Add a new client (line) so a customer can log in from an IPTV app, as an administrator or as a reseller."
---

A new customer paid and needs a username, a password and a list of channels before they open their app. In the panel, a customer account is a **client (line)**: one set of credentials, a number of allowed connections, an expiration date and the bouquets it can watch. This page shows how to create one.

The form is different for administrators and for resellers. Administrators set every field by hand. Resellers pick a package, and the package sets the price, duration, connections and content.

To add many clients at once, for example when you move from another panel, use [Mass Import Clients](/docs/mass-import-clients).

## Before you start

- At least one bouquet with content. See [Packages and Bouquets](/docs/packages-and-bouquets).
- Resellers also need at least one package assigned to their group, and enough credits or free slots. See [Reseller Credits and Slots](/docs/reseller-credits).

## Create a client as an administrator

1. In the menu, open **Clients** > **Add Client**. The form has four tabs: **DETAILS**, **ADVANCED**, **RESTRICTIONS** and **BOUQUETS**.
2. In **DETAILS**, fill in:
   - **Username** and **Password**. Leave them empty and the panel generates them for you (the fields say "auto-generate if blank").
   - **Email**: optional, for your own records.
   - **Owner**: the reseller who owns the client. Leave yourself if the client is yours.
   - **Max Connections**: how many devices can watch at the same time. The default is 1.
   - **Expiry**: the expiration date. Check **Never** for a client that does not expire.
   - **Admin Notes**: a private note. The client never sees it.
3. In **ADVANCED**, change only what you need:
   - **Forced Connection**: send this client to one specific server. With **Disabled**, the server with the lowest load is used.
   - **Is Restreamer**: the client is not blocked for restreaming channels. Use it only for customers you trust to restream.
   - **Trial Account**: marks the client as a trial.
   - **Disable Playlist**: the client cannot download the playlist and must use an IPTV app with the API.
   - **Bypass UA Restrictions**: the client is not blocked by the user agent blacklist of your panel.
   - **Access content only through a predefined list of websites**: playback only works from the websites you list, for example `example.com`.
   - **Only 1 Country Allowed**: the client can only connect from the country you choose.
4. In **RESTRICTIONS**, you can limit the client to **Allowed IP Addresses** or **Allowed User-Agents**. Leave them empty for no limit.
5. In **BOUQUETS**, click each bouquet the client can watch. **Toggle Bouquets** selects or clears all of them.
6. Click **Create Client**.

> [!WARNING]
> **Max Connections** set to `0` means no limit, not zero connections. For a normal customer, use 1 or 2.

## Create a client as a reseller

1. In the menu, open **Clients** > **Add Client**. The form has two tabs: **DETAILS** and **REVIEW PURCHASE**.
2. In **DETAILS**:
   - **Username** and **Password**: leave them empty to generate them. If the password field says "Password will be set automatically", your group cannot choose passwords and the panel generates one.
   - **Owner**: yourself or one of your sub-resellers.
   - **Package**: choose the plan you are selling. The panel fills **Package Cost**, **Duration**, **Max Connections** and **Expiration Date** from the package.
   - **Notes**: a private note.
3. Open **REVIEW PURCHASE** and check:
   - The cost. With credits you see **Total Credits**, **Purchase Cost** and **Remaining Credits**. With slots you see **Active Users**, **Max Users** and **Remaining Slots**.
   - **Bouquets**: the bouquets of the package, all checked under **Include it**. Uncheck the ones this client should not get.
   - **Categories**: uncheck a category to hide it from this client.
4. Click **Create Client**. The credits are taken from your balance, or one slot is used.

### Trials

To give a free test, open **Clients** > **Generate Trial**. It is the same form, but the **Package** list only shows trial packages, and the client gets the trial duration and price of the package. A trial client does not use a slot. If **Generate Trial** is missing from your menu, the administrator turned off trials for resellers in **Settings** > **Resellers** (**Block creation of trials**).

Your member group can also limit trials: a maximum number per day or per month (**Allowed Trials**), a minimum credit balance (**Minimum Credits for Trials**), and whether you can spend credits on a trial that costs credits (**Allow Trial Credits Usage**). When a limit applies, the panel tells you which one when you try to create the trial.

## What happens next

- The client is ready to log in. On the client page you can copy or download the playlist in **Download Playlist**, and turn on **Encrypt** to get an encrypted playlist link. See [Playlist Encryption](/docs/playlist-encryption).
- The client appears in **Clients** > **Overview**. Use the filters to find it later.
- To change anything later, or to renew it, see [Edit a Client](/docs/edit-a-client).

## Common problems

- **"Username already exists"**: another client already uses that username. Choose another one, or leave the field empty to generate one.
- **The client logs in but sees no channels**: no bouquet was selected. The client page shows "No content assigned." Open the client, select bouquets and save.
- **"You do not have enough credits to purchase this package."** (reseller): add credits to your balance, or ask your administrator.
- **"You have reached your maximum active users limit"** (reseller with slots): all your slots are in use. Wait for a client to expire or ask for more slots.
- **"There are currently no user packages available to you"** (reseller): no package is assigned to your group. Ask your administrator to add your group to a package.

## Related

- [Edit a Client](/docs/edit-a-client)
- [Mass Import Clients](/docs/mass-import-clients)
- [Packages and Bouquets](/docs/packages-and-bouquets)
- [Member Groups](/docs/member-groups)
- [Reseller Credits and Slots](/docs/reseller-credits)
- [Playlist Encryption](/docs/playlist-encryption)