---
title: "Create a Reseller"
description: "Open an account for a reseller or a sub-admin, choose how they pay, and let resellers create their own sub-resellers."
---

You want other people to sell your service to their own customers, without giving them access to your whole panel. A **reseller** logs in to their own area of the panel, creates clients (lines) with your packages and pays with credits or slots. A reseller can also have **sub-resellers** below them, if you allow it.

The same screen creates **administrators** for your own team, for example a support person.

All of this lives in the **Resellers Network** menu.

## Before you start

- A member group for the reseller. The panel includes default groups, and you can create your own. See [Member Groups](/docs/member-groups).
- At least one package that the group can sell. See [Packages and Bouquets](/docs/packages-and-bouquets).

## Create a reseller

1. In the menu, open **Resellers Network** > **Add Reseller/Admin**.
2. In **What type of user?**, choose **Reseller** and click **Continue**. (Choose **Administrator** for a member of your own team. Administrators have full access unless their group limits it.)
3. In **Choose billing model**, choose how the reseller pays and click **Continue**. See [Reseller Credits and Slots](/docs/reseller-credits) for the details.
   - **Pay Per Use**: the reseller pays credits each time they create or renew a client.
   - **Users**: the reseller gets a number of active client slots until a date. Renewals are free.
4. In the **DETAILS** tab, fill in:
   - **Username** and **Password**: the login of the reseller. The password is pre-filled with a random one.
   - **Email Address**: required.
   - **Member Group**: the group decides what the reseller can do. Only reseller groups are listed.
   - **Role Badge Label** and **Badge Color**: optional, the label in the reseller's top bar. Leave them empty to use the group's label.
   - **Owner**: the account above this reseller. Leave yourself for a direct reseller.
   - **Ask for Pin Code Access** and **Set Pin Code**: optional. After logging in, the reseller must also enter this PIN. After three wrong PINs the session closes and the account is banned until an administrator unlocks it.
   - **Reseller DNS**: optional, the reseller's own domains. See [Reseller DNS and Domain Lock](/docs/reseller-dns-blocking).
   - With **Pay Per Use**: **Credits**, the starting balance. The buttons 10, 50, 100 and 500 fill common values.
   - With **Users**: **Max Active Users**, the number of slots.
   - **Never Expire**, or turn it off and set **Subscription Expires** (the buttons 7d, 15d and 30d help).
   - **Notes**: a private note. The reseller does not see it.
5. Click **Create User**.

> [!WARNING]
> With **Users**, **Max Active Users** set to `0` means the reseller cannot create any client. The panel shows a warning next to the field.

## Edit a reseller

1. Open **Resellers Network** > **Overview** and click **Edit** (the pencil icon) on the reseller.
2. Change what you need: **Change Password**, **Member Group**, **Credits** (the buttons add +10, +50, +100 or +500), **Max Active Users** or the expiration.
3. To switch between **Pay Per Use** and **Users**, use **Billing Mode**. **Learn more** compares both. You cannot switch a reseller that already has sub-resellers.
4. Click **Save Changes**.

The **Overview** list also has **Disable** / **Enable** and **Delete** for each reseller.

## Sub-resellers: what a reseller does

If the reseller's group has **Can Create Subresellers**, the reseller sees **Resellers Network** in their own menu:

1. They open **Resellers Network** > **Add Subreseller**.
2. They fill in **Username**, **Password**, **Email Address**, **Reseller DNS** and **Notes**. A reseller with **Users** also sets **Max Active Users** and the expiration for the sub-reseller.
3. With credits, **REVIEW PURCHASE** shows **Total Credits**, **Purchase Cost** and **Remaining Credits**. The cost is the **Subreseller Price** of their group.
4. They save. To give credits to the new sub-reseller, they use **Add Credits** in **Resellers Network** > **Overview**.

A reseller with **Pay Per Use** creates sub-resellers with **Pay Per Use**. A reseller with **Users** creates sub-resellers with **Users**, and the clients of the sub-reseller count against the slots above. See [Reseller Credits and Slots](/docs/reseller-credits).

## What happens next

- The reseller can log in at once with the username and password you set.
- They see only their own clients and sub-resellers, and the packages of their group.
- Credit top-ups and transfers are listed in **Logs** > **Credits** (**Added By**, **Target**, **Amount**, **Reason**, **Date**). Administrators open **Logs** from the **Servers** menu.

## Common problems

- **"Username already exists"**: choose another username.
- **The reseller sees "There are currently no user packages available to you"**: no package is assigned to their group. Turn the group on in the **Group Permissions** tab of a package.
- **The reseller does not see their clients**: check the **Owner** of those clients.
- **The reseller sees "Your subscription has expired"**: their subscription date passed. Renew it with a new **Subscription Expires** date or **Never Expire**.
- **A new Member Group is not applied**: ask the reseller to log out and log in again.

## Related

- [Reseller Credits and Slots](/docs/reseller-credits)
- [Member Groups](/docs/member-groups)
- [Packages and Bouquets](/docs/packages-and-bouquets)
- [Reseller DNS and Domain Lock](/docs/reseller-dns-blocking)
- [Chat System](/docs/chat-system)
- [Create a Client](/docs/create-a-client)