---
title: "Live Connections"
description: "See who is watching right now, from which IP and app, and close one session or all the sessions of a client."
---

A customer says the service is slow, or you think one account is shared by many people. **Live Connections** shows every session that is playing right now: which client, what content, from which IP and with which app. From the same list you can close a session.

For the history of past sessions, see [Connections History](/docs/connections-history).

## Who can see it

- Administrators with the **View Live Connections** permission.
- Resellers whose group has **Can View Live Connections**. They only see their own clients and the clients of their direct sub-resellers. See [Member Groups](/docs/member-groups).

## Open the list

1. In the menu, open **Clients** > **Live Connections**.
2. Each row is one session. The columns are **Status**, **Username**, **Stream** (the channel, movie or episode), **User Agent** (the app), **Time** (how long it has been playing), **IP** and **Country**. Administrators also see the **Server** that delivers the session.
3. Hover over an IP to see its country, city and ISP.

The list refreshes by itself every few seconds. Click **Auto-Refresh** to stop it while you study a row. The button changes to **Manual Mode**. Click it again to resume.

## Find a client or a channel

- Type a username, an IP or a channel name in **Search Logs...**.
- Administrators can choose one server in the filter next to the search box. **All Servers** shows everything.
- From a client page, click **View →** next to **Active Connections** to open the list for that client only.

Click the broom button at the top right to clear the search.

## Close sessions

- **One session**: click **Kill Connection** (the hammer icon) on the row. Only that device stops. The other devices of the client keep playing.
- **All the sessions of a client**: in **Clients** > **Overview**, click **Kill Connections** on the row of the client.

> [!WARNING]
> Closing a session does not block the client. If the line is still enabled, the app connects again in a few seconds. To stop a customer, first **Disable** or **Ban** the client, then close the sessions. See [Edit a Client](/docs/edit-a-client).

## Typical uses

- **You changed a password**: close all the sessions of the client so every device must log in again.
- **A client has more devices than allowed**: count their rows. Close the extra sessions if needed.
- **One channel is frozen for everyone**: search the channel name to see who is watching it.
- **A customer cannot connect and has no rows**: there is nothing to close. The problem is on their side: the app, the network or the credentials.

## Common problems

- **A session is still in the list after you closed it**: wait for the next refresh.
- **It comes back with a new row**: the app reconnected. Disable the client first.
- **The list is empty**: nobody is watching right now, or a filter hides the rows. Clear the search and choose **All Servers**.
- **Live Connections is missing from your menu** (reseller): your group does not have **Can View Live Connections**.

## Related

- [Connections History](/docs/connections-history)
- [Edit a Client](/docs/edit-a-client)
- [Member Groups](/docs/member-groups)
- [Dashboard](/docs/dashboard)