---
title: "Member Groups"
description: "Decide what each reseller or sub-admin can see and do in the panel with member groups."
---

You want one reseller to create sub-resellers and another one not to. Or you want a support person who can manage clients but never touch your servers. Permissions in the panel are not set per person: they belong to a **member group**, and every reseller or administrator has one group. To give two people different permissions, put them in two different groups.

## Create a group

1. In the menu, open **Resellers Network** > **Edit Group Permissions** and click **Add Group**. The editor has three tabs: **Details**, **Reseller Permissions** and **Admin Permissions**.
2. In **Details**:
   - **Group Name**: for example "Reseller Standard" or "Support Team".
   - **Is Admin**: turn it on only for people of your own team.
   - **Is Reseller**: turn it on for groups of resellers who sell to their own customers.
   - **Is Banned**: blocks the login of everyone in the group.
   - **Role Badge Label** and **Badge Color**: the label shown in the top bar of the members. **Badge Preview** shows the result. Leave them empty to use the default (ADMIN or RESELLER).
3. For a reseller group, open **Reseller Permissions** (see the list below).
4. For an admin group, you can limit the pages in **Admin Permissions** (see below).
5. Click **Add**.

## Reseller permissions

The **Reseller Permissions** tab has several options. These are the main ones:

| Option | What it does |
|---|---|
| **Can Create Subresellers** | Lets the reseller create their own sub-resellers. |
| **Subreseller Price** | Credits taken from the reseller for each new sub-reseller. |
| **Reseller can modify user pass** | Lets the reseller choose and change client passwords. If off, the panel generates the password and the reseller cannot change it. |
| **Can View Live Connections** | Shows **Live Connections** and the connection history of their clients. |
| **Can Delete Users** | Lets the reseller delete their clients. Deleting cannot be undone. |
| **Mass Import Clients** | Lets the reseller import many clients from a file. It is on by default. |

> [!TIP]
> For new or junior resellers, leave **Can Delete Users** off. They can still disable a client, but they cannot delete it by mistake.

## Admin permissions

The **Admin Permissions** tab lists the pages and actions of the panel, for example **View Dashboard**, **Add User**, **Edit User**, **View Live Connections**, **Edit Settings**, **Delete Stream**, **Content Order** or **Mass Import Clients**. Click a row to select it. **Select All** and **De-Select All** help with long lists.

These permissions only apply to groups with **Is Admin** on:

- If you select no permission, the group has full access.
- If you select some, the members can only open those pages. This is how you create a support or content team that cannot open **Settings** or your servers.
- Edit and delete are separate. For example, a content editor can have **Edit Stream** without **Delete Stream**.
- The main Administrator group is never limited. Create a separate group for sub-admins.

> [!NOTE]
> Page limits for admin groups may need to be turned on for your panel. If a sub-admin can still open pages you did not select, contact Xtream AI support.

## Give the group to a user

Open the reseller or administrator in **Resellers Network** > **Overview**, choose the group in **Member Group** and save. When you create a new user, the **Member Group** list only shows groups that match the type you picked (administrator or reseller). See [Create a Reseller](/docs/create-a-reseller).

To decide which packages a reseller group can sell, use the **Group Permissions** tab of each package. See [Packages and Bouquets](/docs/packages-and-bouquets).

## What happens next

Changes apply to every member of the group. If a member is logged in and does not see the change, ask them to log out and log in again.

## Common problems

- **A reseller does not see a menu**: the option is off in their group, for example **Can View Live Connections** or **Mass Import Clients**.
- **A group is missing from the Member Group list**: the group type does not match the user. An administrator needs a group with **Is Admin**, a reseller a group with **Is Reseller**.
- **You gave Is Admin to a group by mistake**: turn it off at once. Until then, its members had full access.

## Related

- [Create a Reseller](/docs/create-a-reseller)
- [Packages and Bouquets](/docs/packages-and-bouquets)
- [Reseller Credits and Slots](/docs/reseller-credits)
- [Mass Import Clients](/docs/mass-import-clients)
- [Live Connections](/docs/live-connections)