---
title: "Reseller DNS and Domain Lock"
description: "Give each reseller their own domains and, if you want, make their clients connect only through those domains."
---

Many resellers sell under their own brand. They want their customers to see `tv.example.com`, not your domain or the IP of your server. And you may want each reseller to stay inside their own brand, so that their customers cannot use your main domain or another reseller's domain.

With **Reseller DNS** you give a reseller one or more domains. With the **Reseller DNS lock**, the clients of that reseller can only connect through those domains.

> [!NOTE]
> Several domains per reseller and the DNS lock need engine 2.2.1 or later on your main server. With an older engine, **Reseller DNS** accepts a single domain and there is no lock. See [Update the Engine](/docs/update-the-engine).

## Before you start

Each domain must point to your servers in your DNS provider. The panel stores the name, but it does not create the DNS record for you.

## Step 1: Add the domains of a reseller

1. Open **Resellers Network** > **Overview** and click **Edit** on the reseller. You can also do it when you create the reseller in **Add Reseller/Admin**.
2. In **Reseller DNS**, type a hostname without `http://` or `https://`, for example `tv.example.com`, and press Enter. Repeat for each domain.
3. Click **Save Changes**.

The first domain in the list is the one used in the playlist links that the reseller sees in their panel.

Resellers can do the same for their own sub-resellers in **Resellers Network** (**Add Subreseller**, or **Edit** on a sub-reseller), with the same **Reseller DNS** field. Each sub-reseller has their own list. They do not inherit the domains of the reseller above them.

> [!TIP]
> If you type `https://tv.example.com:8080`, the panel keeps only `tv.example.com`. Only the hostname is stored, without scheme, port or path.

## Step 2: Turn on the lock

1. Open **Settings** > **Resellers**.
2. Turn on **Reseller DNS lock**. It saves at once, and the line below the option changes to **Enabled**.

From then on, the clients of every reseller that has domains can only connect through those domains. Any other host is blocked, including your main domain and the IP of the server. Resellers without domains are not affected. The change applies in about 1 minute.

> [!WARNING]
> Before you turn on the lock, tell each reseller with domains. Their customers must have the apps set up with the reseller's domain. Clients that use the server IP or your domain stop working at once, with the same answer as a wrong password.

## Step 3: See who was blocked

Every blocked attempt is listed in the **DNS Blocks** tab of **Logs**:

- Administrators: open **Servers** > **Logs** > **DNS Blocks**. Your group needs access to servers.
- Resellers: open **Logs** > **DNS Blocks**. You see your own clients and the clients of your direct sub-resellers.

The columns are **Date**, **Line**, **Reseller**, **Host used**, **Endpoint**, **IP** and **User-Agent**. Use **Search by host, line or IP...** and the date range to filter.

**Host used** is the key column. If it shows your domain or the server IP, that customer's app still points to the old address, and the reseller must give them their own domain.

Administrators can empty the tab with **Clear Logs**.

## Common problems

- **The clients of a reseller stopped working after you turned on the lock**: they still use the server IP or your domain. Check **Host used** in **DNS Blocks** and ask the reseller to update the apps.
- **A reseller without domains is affected**: check that no old domain is left in their **Reseller DNS**.
- **The DNS Blocks tab is missing**: your main server runs an engine older than 2.2.1, or your group has no access to servers.
- **A sub-reseller's clients are blocked on the domain of the reseller above**: this is expected when the sub-reseller has their own domains. Their clients can only use the domains in the sub-reseller's own **Reseller DNS**.

## Related

- [Create a Reseller](/docs/create-a-reseller)
- [Reseller Credits and Slots](/docs/reseller-credits)
- [Update the Engine](/docs/update-the-engine)
- [General Settings](/docs/general-settings)