Legal
X GO Privacy Policy
Effective date: November 10, 2026
This policy explains what information the X GO app collects, how it is used and the choices you have. It applies to X GO on LG TVs, Android TV devices, Windows and the web.
X GO is a player. It does not provide content: the channels, movies and series you watch come from your service provider, which has its own privacy practices.
Information we collect
- Information you provide. The provider code, username and password your service provider gave you, and the name you give the account on your TV.
- Device information. A device identifier (such as the network MAC address), device type and model, operating system, app version, language, IP address and approximate country based on your IP address.
- Activity. What you watch and how far you got, so you can continue where you left off. Items you add to My List are stored on your device.
How we use information
- To sign you in to your service provider and make X GO work.
- To keep X GO secure, prevent abuse and fix problems.
- To show X GO in your language.
We do not sell your information and we do not use it for advertising.
How information is shared
- With your service provider, to sign you in and deliver what you choose to watch, including your viewing activity.
- With companies that help us run X GO, such as network and security providers (for example, Cloudflare).
- With image and video sources. Some images and trailers (for example, from TMDB or YouTube) load directly on your device, so those services receive your device's IP address.
- When required by law.
How long we keep information
- Your sign-in details stay on your device until you remove the account or uninstall X GO.
- If you link your TV through your service provider, we keep its device identifier, IP address, approximate country and the username of the linked account while the TV stays linked. After a link ends, the device's information is deleted together with the link record, after 180 days.
- A device that has never been linked is deleted 48 hours after it was last used. Blocks for abuse are deleted 7 days after they end. Pairing codes are deleted after about an hour.
- Server logs that include IP addresses are kept for up to 15 days.
Your choices
- Remove an account in X GO to delete its information from your device.
- Uninstall X GO to delete all of its data from your device.
- Contact us to ask about or delete information related to you.
Children
X GO is not directed to children under 13.
Changes
We may update this policy. When we do, we will post the new version here with a new effective date.