A customer forgot their password, paid for another month, or wants more channels. All of this happens on the page of the client (line). This page shows how to find a client, change it, renew it, and stop it when needed.

Find the client

  1. In the menu, open Clients > Overview.
  2. Type in Search username, email or notes..., or use the filters next to it:
    • A reseller, to see only the clients of that reseller.
    • A status: Active, Disabled, Banned, Expired or Trial. Administrators also have Restreamers and Users without associated Reseller.
    • A date: for example Expiring in next 7 days, Expired in last 30 days or Registered today.
  3. In the Actions column, click Edit (the pencil icon) to open the client.

If you cannot find a client, clear the filters with the broom button at the top right.

Change the client as an administrator

The client page has the same tabs as when you created it, plus CATEGORIES. Above the tabs you also see Active Connections and Download Playlist.

  1. Change what you need:
    • New password: DETAILS > Password. Leave it empty to generate a new one.
    • Renew: DETAILS > Expiry. Pick the new date, or check Never.
    • Content: BOUQUETS. Click a bouquet to add or remove it.
    • Hide some categories: CATEGORIES. Uncheck a category in VISIBLE to hide it from this client. Use All, Live, VOD and Series to filter, and Check or Uncheck for the visible rows.
    • Transfer the client: DETAILS > Owner.
    • Also Max Connections, Email, Admin Notes and the options in ADVANCED and RESTRICTIONS. See Create a Client for what each one does.
  2. Click Save Changes.

If the client was created by a reseller, you can read the reseller's note in Reseller Notes.

Change or renew the client as a reseller

  1. Open the client from Clients > Overview.
  2. To renew, choose a package in Package. The default value, No Changes, does not renew. When you choose a package, Expiration Date shows the new date:
    • If the client is still active, the package duration is added to the current expiration date. The customer does not lose any days.
    • If the client already expired, the new period starts today.
  3. To change the password, type it in Password. If the field is locked, your group is not allowed to change passwords.
  4. In REVIEW PURCHASE, check the cost and the bouquets. You can uncheck bouquets and hide categories, as when you created the client.
  5. Click Save Changes.

With credits, a renewal costs the package price, the same as a new client. With slots, renewals are free. See Reseller Credits and Slots.

Stop a client

In Clients > Overview, each row has these actions:

  • Kill Connections: closes every session of the client now. The client can connect again at once if the line is still enabled.
  • Disable / Enable: turns the client off or on.
  • Ban / Unban: only administrators see these buttons, so a reseller cannot lift a ban.
  • Delete: removes the client. Resellers see it only if their group has Can Delete Users.

Administrators can also select several rows and click Delete in the bar at the bottom.

To stop a customer for good, first Disable or Ban the client, then click Kill Connections. If you only kill the connections, the app reconnects in a few seconds.

Protection blocks

When a client is blocked by your protection rules, the client page shows Protection is blocking this client, with the IP and the rule. Administrators can click Lift block now or Unblock… to create an exception. Resellers see the block but only the administrator can unblock it. See Protection.

What happens next

  • Your changes are saved at once. Apps that are already playing can keep the old session until they reconnect. Use Kill Connections if a change must apply now, for example after a new password.
  • The Connections section at the bottom of the client page shows the viewing history of the client. See Connections History.

Common problems

  • The client still plays with the old password: the open session was not closed. Click Kill Connections.
  • The client sees no channels: the page shows "No content assigned." Add bouquets and save.
  • "You don't have enough credits to edit an user" (reseller): the renewal costs more than your balance. Add credits first.
  • Movies do not play but live channels do: this is often a protection block. Check the protection section of the client page.